How refunds work

Fashion Nova issues refunds to the original form of payment used on an order in the event that your order:

  • Is canceled by Fashion Nova
  • One or more of your items sold out since your order was processed
  • Item(s) proved to be received damaged, defective, or incorrect

Fashion Nova will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

No, Fashion Nova gift cards never expire and can be treated just like cash on our online store!

One or more of your items may have sold out since your order was processed.

The amount refunded will go back to the gift card that was used, any remaining balance will be returned to your other form of payment.

Want to contact us?

My Bag

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