UK FAQs

What is your returns policy?

You have 30 days from the date of delivery to return your item.

The majority of returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us.

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

See Our Return Policy and Process for the must up-to-date information on our returns policy.

How do I return something from the UK?

You can submit a return through our Returns Portal. UK customers must find a carrier to send your return back to Fashion Nova.

What shipping methods do you have for the UK? 

We currently offer International Standard and International Express shipping for UK customers. International Standard shipping is £9 for orders under £100 and free for orders over £100 while International Express shipping is £17 for all UK orders. 

See the EU and AUS tab on Shipping Options, Prices, and Times for the most up-to-date information on UK shipping information. To see estimated delivery dates based on your shipping address, see the Shipping step in checkout!