How Zip, Afterpay and Klarna work

Zip, Afterpay and Klarna are installment payment platforms that let you pay for your Fashion Nova purchase over time in 4 easy installments using a credit or debit card every 2 weeks. Currently Afterpay is available in the US, UK, New Zealand, Australia and Canada. Zip and Klarna are available in the US.

 Zip FAQs

To use Zip, your order subtotal must be equal to or greater than $35.00 (after discounts applied).

In order to have an account with Zip, you must:

  • Live in the US
  • Be at least 18 years old
  • Have a valid and verifiable mobile number
  • Use a US credit or debit card to make a purchase

Each transaction is assessed before it is approved and Zip does not approve every order and considers a variety of factors to determine approvals and spend limits.
See Zip Approval FAQ

Yes, there are fees associated with the use of Zip. There is a $1 per-installment fee to use Zip, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with Zip.

Zip will charge a $7 late fee if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid. If any installment goes past 7 days late, there will be a single additional fee per order of $7.

Online returns from Fashion Nova are refunded via store credit in the form of a Fashion Nova gift card code. Refunds issued for returned items do not affect your Zip installments. When returning items by mail on a purchase made using Zip, you will still need to complete your payments to Zip as Fashion Nova processes returns and refunds separately.

See return policy See Zip Returns FAQ

Afterpay FAQs

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Installments with Afterpay can only be applied to purchases made on fashionnova.com.

Afterpay is offered to our customers in the US, UK, New Zealand, Australia and Canada who have billing address, shipping address, and a Visa, Mastercard (credit or debit card), or American Express and mobile phone number from the corresponding country. Customers with billing addresses, shipping addresses, and/or phone numbers outside of these countries will not be eligible for Afterpay.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out the Afterpay Payments FAQ.

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Online returns from Fashion Nova are refunded via store credit in the form of a Fashion Nova gift card. Refunds issued for returned items do not affect your Afterpay installments. When returning items by mail on a purchase made using Afterpay, you will still need to complete your payments to Afterpay as Fashion Nova processes returns and refunds separately.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Klarna FAQs

Klarna is the smooothest & safest way to get what you want today, and pay over time.

Pay in 4 allows you to split your purchase into 4 interest-free payments, paid every 2 weeks. Once your items are in your cart, just choose Klarna at checkout. The first payment will be taken from your credit card, debit card or bank account when your order is shipped. The remaining three payments will be automatically charged every 2 weeks afterwards.

To be eligible to use Klarna, you must: Be a resident of the United States or its territories Be at least 18 Have a valid card/bank account Have a positive credit history Be able to receive verification codes via text

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express), as well as checking accounts for ACH payments. Please note, prepaid cards are not accepted.

Klarna is currently available nationwide, except for New Mexico, Hawaii and US Territories (excluding Puerto Rico).

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store to let them know you received the wrong order and follow their instructions. Then, let Klarna know which items you have an issue with:In the Klarna app, go to Orders and select the order you want to cancel Tap Report a problem or More and then Report a problem Select the option that suits you best and follow the instruction to pause your payments By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can check the status of your reported problem on the details page of your purchase in the Klarna app.

Follow the store’s return instructions. Then, let Klarna know which items you have returned by reporting a return: In the Klarna app, go to Orders Select the purchase, or the items, you wish to return Tap Report return Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated.

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” tab, and select “Payment Options.”

Klarna will email you if your payment is unsuccessful, and try one or more times to collect it. If they can’t collect it, it will be added to your next payment along with a late fee of up to $7.00. The aggregate sum of your late fees will never exceed 25% of your order value at the time of purchase. Your credit score will not be impacted when you use Klarna payment products.

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