My gift card was lost/stolen

You must safeguard your Gift Card or E-Gift Card for your own protection. It is within Fashion Nova's discretion that we may replace a Gift Card or E-Gift Card for the remaining balance at the time that a card is reported as damaged, lost or stolen -- so long as we are provided with the original proof of purchase.

Purchase an e-gift card

The value of the Gift Card or E-Gift Card is tied to that Gift Card or E-Gift Card number. When that number is used, the value of the purchase is deducted from the Gift Card or E-Gift Card.

If someone makes a copy of your Gift Card or E-Gift Card and redeems it for the full amount, your card will have no value. Similarly, if someone redeems your Gift Card or E-Gift Card for a partial amount, Fashion Nova will not replace the amount that was used.

If you suspect that someone has copied or stolen your Gift Card or E-Gift Card, please contact our Customer Care team by submitting a case. Any value that has not already been used can be re-issued to you on a new Gift Card or E-Gift Card, and the initial Gift Card or E-Gift Card will be disabled.

If fraud is suspected, Fashion Nova reserves the right to deactivate, cancel, suspend or refuse replacement of any Gift Card or E-Gift Card. Consequently, Fashion Nova has no liability to you for any third party fraud or unlawful activity associated with any gift card balance. Fraudulent activity includes but is not limited to unauthorized use, unlawful use, theft, or false representation of gift cards or e-gift cards.

Similarly, Fashion Nova reserves the right to refuse, cancel, or hold for additional review Gift Cards or E-Gift Cards mistakenly issued in an incorrect denomination that appear to have been altered, or that are used in a manner inconsistent with our policies and terms of use.

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