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You have 30 days from the date of delivery to return your item.
Returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
Can I purchase a return shipping label?
Yes! Fashion Nova offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
What items are final sale?
All items ending in $.48 and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
Should I know anything else about the Online Return Policy?
What is the Store Returns Policy?
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be exchanged in-store:
What about returning online orders in store?
We do not provide cash refunds. Upon returning the item, you will receive credit in the form of a gift card that can be used online or in a store. Gift cards can be used in one of our physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga). Items purchased as part of a BOGO promotion are not eligible for in-store returns.
All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be returned or exchanged in store. Men's products purchased online can only be returned at retail stores carrying Men's (Burbank and Topanga).
When returning merchandise purchased online at a retail store, the store return policy will apply to your online purchase. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are not eligible for an in-store return:
If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Fashion Nova items sent to our Distribution Center will be discarded upon receipt.